Privacy Policy
At Nolilo Beauty Studio, we value your privacy and are committed to handling your personal information with care, professionalism, and transparency.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we store it, and how you can contact us if you have privacy-related questions or requests.
Who we are
Nolilo Beauty is a beauty and skincare business based in East Legon, Accra, Ghana.
For the purposes of our website, bookings, consultation forms, client communication, and service delivery, Nolilo Beauty acts as the data controller of the personal information collected through this website and our client care process.
Contact for privacy-related enquiries
If you have any questions, concerns, or requests relating to your personal data, please contact us at:
Email: privacy@nolilobeauty.com
What information we collect
Depending on how you interact with us, we may collect:
- your name
- sex / gender
- phone
- DOB
- WhatsApp number
- email address
- booking details
- service interests
- consultation form responses
- skin concerns and relevant treatment history
- contraindication-related information relevant to treatment suitability
- only relevant medical history
- consent preferences
- before and after photographs, where consent is given
- communications sent to us through forms, email, or WhatsApp
Why we collect your information
We may collect and use your information to:
- respond to enquiries.
- manage bookings and appointments.
- prepare for consultations and treatments.
- assess treatment suitability.
- maintain client care records.
- send appointment-related and service-related communication.
- provide aftercare and follow-up.
- improve our client experience and service delivery.
- use approved images or testimonials only where separate consent has been given.
Consent and photo permissions
Where required, we ask for your consent before collecting or using certain personal information.
Where photos are involved, we keep consent separate for:
- clinical or consultation record photos
- marketing, social media, or promotional use
Consent for treatment records does not automatically mean consent for public marketing use.
How we store your information
We store personal information using reasonable administrative and technical safeguards designed to protect confidentiality and reduce unauthorized access.
Your information may be stored using business systems such as:
- our website form records.
- our booking system.
- our email systems.
- secure cloud storage.
- internal client record tools used for operations and follow-up.
Access is limited to authorized persons who need the information to provide services, manage operations, or support client care.
How we use third-party tools
To support our operations, Nolilo Beauty Studio may use selected third-party tools for functions such as:
- website hosting
- forms
- booking management
- email delivery
- secure record storage
- internal business operations
These tools are used only as part of operating and supporting our services.
How we share your information
We do not sell your personal information.
We only share personal information where reasonably necessary for business operations, service delivery, technical support, or legal/compliance requirements.
Website forms and client communications
If you submit a form on our website or contact us by email or WhatsApp, we may use that information to:
- respond to your enquiry.
- confirm or manage appointments.
- send consultation-related information.
- provide follow-up or aftercare communication.
- maintain service records where appropriate.
Cookies and website data
Our website may use cookies or related technologies for basic website functionality, analytics, and performance. Where applicable, additional cookie information may be provided separately.
Your rights
You may contact us to:
- request access to the personal information we hold about you.
- request correction of inaccurate information.
- ask questions about how your information is used.
- withdraw consent for marketing-related photo use where consent was previously given.
Data retention
We keep personal information only for as long as reasonably necessary for service delivery, client care, follow-up, internal record keeping, and legal or operational purposes.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact us
For privacy-related questions or requests, please contact:
Nolilo Beauty Lab
East Legon, Accra, Ghana
Email: privacy@nolilobeauty.com